Privacy,
Security
& Support

Does the NFC chip track me?

No. The NFC chip is passive — it has no battery, emits no signal, and cannot be read remotely. It activates only when your phone is physically touching it. VIBE cannot see when or where you tap, only that a tap occurred when you choose to initiate a claim.

What data does VIBE collect?

Email address (to create VIBE ID), activation event (date and garment), and data you choose to add (condition reports, profile fields). We do not collect device identifiers, location data, or behavioral analytics beyond what is necessary to operate the Digital Spine.

Who can see my ownership record?

By default, only you. Provenance data (where and when the garment was made) is public. Owner identity is private unless you choose to publish it. Your Vault and entitlements are visible only to you.

Where is my data stored?

On EU-hosted infrastructure (Supabase EU region). Data is subject to GDPR. You can request a full export or deletion at any time.

Can I delete my VIBE ID?

Yes. You can request account deletion at any time. Ownership records in Digital Twins are retained as provenance data without personal identifiers. We will confirm what is retained before deletion.

What if my garment is lost or stolen?

Contact support. We can help you report the garment and protect your ownership record. The Digital Twin will reflect the dispute. NFC-based activation is protected against unauthorized claim.

Access

Request a full export of all data VIBE holds about you.

Rectification

Correct any inaccurate personal data in your record.

Erasure

Request deletion of your account and personal data.

Portability

Receive your data in a machine-readable format.

Objection

Object to specific processing, including direct marketing.